Enter your order details below to check your delivery status and estimated arrival time
Enter your order number and email address to view real-time tracking information
Orders ship within 24-48 hours after purchase confirmation
5-7 business days for delivery to most US locations
Free shipping included to all 50 states with every order
Your order has been received and payment processed successfully. You'll receive a confirmation email with your order number. Our team is preparing your Sight Fresh supplement for shipment.
Your order is being carefully packaged at our facility. We're ensuring your Sight Fresh bottles are securely packed for safe delivery. This typically takes 24-48 hours.
Your order has left our facility and is on its way to you! You'll receive a shipping confirmation email with your tracking number. You can now track your package in real-time with the carrier.
Your package is actively moving through the shipping network toward your delivery address. You can check the carrier's website for detailed location updates and estimated delivery date.
Great news! Your Sight Fresh order is on the delivery vehicle and will arrive at your address today. Someone should be available to receive the package if a signature is required.
Your order has been successfully delivered to your address. Check your doorstep, mailbox, or with your building's reception. If you haven't received it, contact the carrier immediately.
Sight Fresh partners with reliable shipping carriers to ensure your supplement order arrives safely and on time. Depending on your location and order size, we use the following trusted services:
United States Postal Service - Reliable delivery to all addresses including PO boxes and rural areas
United Parcel Service - Fast, tracked delivery with detailed updates and secure handling
Federal Express - Premium shipping service with comprehensive tracking and quick delivery
Tracking Your Package: Once your order ships, you'll receive a tracking number via email. Use this number on the carrier's website (USPS.com, UPS.com, or FedEx.com) for real-time updates on your package location and estimated delivery date.
Standard Shipping (Free): Most orders arrive within 5-7 business days after shipment. This timeframe applies to the continental United States. Business days exclude weekends and major holidays.
Alaska & Hawaii: Delivery to Alaska and Hawaii typically takes 7-10 business days due to the extended shipping distance. Free shipping still applies to these states.
Processing Time: Orders are processed and shipped within 24-48 hours of purchase. You'll receive a shipping confirmation email once your order leaves our facility.
Total Time: From order placement to delivery, expect your Sight Fresh supplement to arrive in 6-9 business days for most US locations (processing time + shipping time).
While we strive for timely delivery, several factors beyond our control can occasionally affect shipping times:
Weather Conditions: Severe weather events (hurricanes, snowstorms, floods) may cause delays in affected regions. Carriers prioritize safety and may hold packages until conditions improve.
Peak Seasons: During holidays and major shopping events (Black Friday, Christmas, etc.), carriers experience higher volumes that can extend delivery times by 1-3 days.
Address Issues: Incorrect or incomplete shipping addresses can cause delays. Always double-check your address information at checkout to ensure smooth delivery.
Customs (International): While we primarily ship within the US, any international orders may face customs processing delays beyond our control.
If your order hasn't arrived within the expected timeframe, please contact our customer support team for assistance.
Problem: Tracking number not working
Solution: Wait 24-48 hours after receiving your shipping confirmation email. Carriers need time to scan packages into their system and update tracking information. If the issue persists after 48 hours, contact customer support.
Problem: Tracking shows "Label Created" for several days
Solution: This means the shipping label has been generated but the carrier hasn't received the package yet. This is normal during our processing window. If status doesn't change after 3 business days, contact us for an update.
Problem: Package marked as delivered but not received
Solution: Check with household members, neighbors, building management, or mailroom. Look around your property (side doors, garage, etc.). Contact the carrier immediately if you still can't locate it. We'll help file a claim if necessary.
Problem: Tracking hasn't updated in several days
Solution: Packages sometimes don't get scanned at every checkpoint. If tracking shows no movement for 5+ days, contact the carrier first, then reach out to our support team for assistance.
Problem: Wrong or invalid order number entered
Solution: Check your confirmation email for the correct order number format. Ensure you're entering it exactly as shown, including any letters or hyphens. Order numbers typically start with "SF" followed by numbers.
If you're having trouble locating your order or tracking information:
Check your email: Search your inbox for emails from Sight Fresh or check your spam/junk folder. Look for subjects like "Order Confirmation" or "Your Order Has Shipped."
Verify your email address: Make sure you're checking the email address you used during checkout. If you have multiple email accounts, check all of them.
Contact customer support: Our team can quickly look up your order using your name, email, or shipping address. We'll provide you with your order number and tracking information.
Call us directly: For immediate assistance, call 1-888-308-8896 during business hours (Monday-Friday, 9 AM - 6 PM EST).
Enter your order number and email address in the tracking form above. You'll receive real-time updates on your order status and estimated delivery date. You can also find your tracking number in the shipping confirmation email sent after your order ships.
Orders typically ship within 24-48 hours of purchase. Delivery to most locations in the United States takes 5-7 business days. Alaska and Hawaii may take 7-10 business days. All orders include free shipping to all 50 states.
Wait 24-48 hours after receiving your shipping confirmation, as tracking information may take time to update in the carrier's system. Ensure you're entering the complete tracking number without spaces. If issues persist after 48 hours, contact our customer support at [email protected] or call 1-888-308-8896.
Address changes are possible only before your order ships. Contact our customer support immediately at [email protected] or call 1-888-308-8896 with your order number and new address. Once a package is shipped, address changes must be requested directly with the shipping carrier.
First, check with household members, neighbors, building management, or your mailroom. Look around your property including side doors and secure locations where the driver may have left it. If you still can't locate the package, contact the shipping carrier immediately. Then reach out to our support team at [email protected], and we'll help resolve the issue.
Currently, Sight Fresh ships primarily within the United States, including all 50 states (Alaska and Hawaii included). For international shipping inquiries, please contact our customer support team at [email protected] to discuss available options and shipping costs.
We partner with USPS, UPS, and FedEx to ensure reliable delivery. The carrier used for your order depends on your location and order size. Your tracking number will work on the specific carrier's website, which will be indicated in your shipping confirmation email.
Most Sight Fresh orders do not require a signature upon delivery. The carrier will leave the package in a secure location at your address. However, for high-value orders or at the carrier's discretion, a signature may be requested. You'll be notified in your tracking information if signature confirmation is required.
Our customer support team is here to assist you with any questions about your Sight Fresh order, tracking information, or delivery concerns.
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST